Shipping Policy

NO P.O BOXES

CUSTOMER IS RESPONSIBLE FOR DUTIES & TAXES ON ALL INTERNATIONAL SHIPMENTS

ALL shipping and billing information will be processed as YOU entered it. Pretty I.R.L Lash Co is not responsible for missing packages due to incorrect address information on customer’s behalf. Include all unit or apt numbers and buzzer numbers if applicable. If you made a mistake during checkout please contact customer service ASAP before shipment. After shipment you need to contact UPS.

ALL KITS REQUIRE A SIGNATURE. YOU are responsible for keeping track of you kit shipment to ensure you’re available to sign. If the kit gets shipped back due to your negligence another shipping fee will have to be paid in order for a new one to be shipped out.

Once items are shipped out, ANY concerns about tracking or misplaced packages need to be discussed with the SHIPPING PROVIDER. Pretty I.R.L Lash Co has no control over the package once it’s shipped out. Call UPS.

Pretty I.R.L Lash Co is NOT RESPONSIBLE for any lost or parcels. Once the order is shipped YOU are responsible for keeping track of it and ensuring you're available for the delivery date. ANY orders sent back to Pretty I.R.L Lash Co due to negligence will result in you having to pay for another shipping fee.
Pretty I.R.L Lash Co is NOT RESPONSIBLE for any damaged items upon shipment. We have no control over how the shipping company handles the package during transportation.
There are NO REFUNDS and NO EXCHANGES

How long is shipping?:

ALL orders require 3-5 business days to process BEFORE shipping.

If you are in Ontario please allow 4-7 BUSINESS DAYS for regular delivery AFTER the 3-5 day processing time
If you are outside of the PROVINCE please allow 5-10 BUSINESS DAYS AFTER the 3-5 day processing time to receive your package
If you are OUTSIDE OF CANADA please allow 7-10 BUSINESS DAYS AFTER the 3-5 day processing time.

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